Error Glossary

Code Message Description
1 Server error When the SOAP request has produced an internal server error.
2 Unable to read the SOAP response When the server cannot marshal an object from the server-side.
3 Unable to read the SOAP request When the server cannot unmarshal a SOAP request from the client.
4 Invalid data: {message} When the request contains invalid data.
19 Country was not found: {country} When the country supplied was not found.
20 Country was not supplied When there was no country supplied.
21 Area was not found: {area} When the area supplied was not found.
22 Area was not supplied When there was no area supplied.
23 Store was not found: {store} When the store supplied was not found.
24 Store was not supplied When there was no store supplied.
27 Code was not supplied When there was no location (country/area/store) code supplied.
28 Invalid code When the supplied location (country/area/store) code contains invalid characters.
30 Code already exists When the supplied location (country/area/store) code is already in use.
31 Name was not supplied When there was no area/store/account name supplied.
33 Name already exists When the supplied location (country/area/store) name is already in use for that region.
34 Invalid account group When the supplied account group ID does not match any of the valid account group ID’s.
45 Username was not supplied When there was no account username supplied.
48 Password was not supplied When there was no account password supplied.
49 Timezone was not found When the timezone supplied was not found.
52 Address value is too long When the store address supplied contains more than 255 characters.
53 Suburb value is too long When the store suburb supplied contains more than 56 characters.
54 State value is too long When the store state supplied contains more than 24 characters.
55 Postcode value is too long When the store postcode supplied contains more than 8 characters.
58 Invalid geocode When the supplied store address details could not be geocoded.
59 Complete address was not supplied When the complete store address (address, city, state and postcode) is required but not supplied.
63 Location type was not found When the location type supplied was not found.
64 Location placement was not found When the location placement supplied was not found.
65 Location concept was not found When the location concept supplied was not found.
66 Location ownership was not found When the location ownership supplied was not found.
69 Location type field is not enabled When location type is not enabled, but was supplied. See location settings in system configuration.
70 Location placement is not enabled When location placement is not enabled, but was supplied. See location settings in system configuration.
71 Location concept is not enabled When location concept is not enabled, but was supplied. See location settings in system configuration.
72 Location ownership is not enabled When location ownership is not enabled, but was supplied. See location settings in system configuration.
73 Contact name value is too long When the store contact supplied contains more than 56 characters.
74 Contact position value is too long When the store position supplied contains more than 56 characters.
75 Fax value is too long When the fax supplied contains more than 24 characters.
78 Cannot change country When trying to change a country for an area or store.
79 The supplied stores or areas must belong to the same country When attempting to supply multiple stores or areas that don’t belong to the same country.
81 Multi-stores are not allowed for this account group When attempting to supply multiple stores for an account group that does not allow it.
83 Name value is too long When the account name supplied contains more than 194 characters or when the store/area name supplied contains more than 100 characters.
84 Email was not supplied When the email is required but not supplied.
85 Invalid email When the supplied email address has an invalid format.
86 Position type was not found When the positionType supplied was not found.
87 Position name value is too long When the position name supplied contains more than 50 characters.
88 Phone value is too long When the phone number supplied contains more than 50 characters.
90 Language was not found When the language supplied was not found.
91 Invalid section type When the supplied section type must be either type, concept, ownership or placement.
93 Invalid area and/or country When the supplied area was not found in the supplied country.
94 Code is not enabled When code is not enabled, but was supplied. See location settings in system configuration.
95 Invalid username When the supplied username is invalid.
96 Username already exists When the supplied username is already in use.
102 Account group is not active When trying to use an account group that is not available to the supplied country.
104 Mobile value is too long When the store mobile number supplied contains more than 50 characters or when the accounts mobile number supplied contains more than 24 characters.
108 Position type was not supplied When the position type is required but not supplied.
109 Invalid geocode When the supplied geocode is not in the format of lat,lng.
111 Address or geocode was not supplied When supplying a flag to show the address on a map without supplying any address information.
112 Invalid language When supplying an inactive language for any of the accounts countries.
113 Invalid password When the password supplied does not meet the minimum required length.
114 Invalid account group for store When supplying a store for any non-store specified account group.
115 Invalid account group for country When supplying a country for a non-national account group.
116 Invalid account group for area When supplying an area for a non-area account group.
120 Invalid custom field file content for the supplied encoding: {template} When supplying invalid content for the selected encoding type.
121 Custom field was not found: {template} When a supplied custom field was not found.
122 Invalid work start date When the supplied work start date has an invalid format.
123 Invalid account group for work start date When attempting to supply a work start date for an account group that is not Role slug area-manager, general-manager, store-manager or employee.
125 Account was not found When the account supplied was not found.
127 Account hasn’t been deactivated When attempting to send an exit interview to an active account.
128 Account doesn’t have an email address When attempting to send an exit interview to an account without an email.
129 Exit interviews sending is disabled When attempting to send an exit interview when it is disabled.
130 Account does not have a targeted exit interview When attempting to send an exit interview to an account without an active survey available.
131 Insufficient store permissions When attempting to send an exit interview to an account with insufficient store permissions.
134 Exit Interview has already been sent to the account When trying to send an exit interview to an account which already has had one sent.
135 Account identifier was not supplied When not supplying an account identifier.
136 Location was not found: {location} When the supplied location identifier was not found.
137 Custom field UUID was not supplied When there was no custom field UUID supplied.
138 Code value is too long When the supplied code contains more than 24 characters.
139 Contact number was not supplied When a contact number (phone/mobile/fax) is required but not supplied.
140 Custom field is inactive: {template} When trying to update data for a custom field that is not active.
141 Custom field file basename {basename} for the filename is too long: {template} When supplying a filename that contains a basename that contains more than 24 characters.
142 Custom field text is too long: {template} When supplying text that contains more than 500 characters for a text custom field.
143 Username value is too long When supplying a username that contains more than 50 characters.
144 Email value is too long When supplying an email address that contains more than 100 characters.
146 Duplicate country supplied When a duplicate country is supplied when attempting to create a multi-country account.
147 Duplicate area supplied When a duplicate area is supplied when attempting to create a multi-area account.
148 Duplicate store supplied When a duplicate store is supplied when attempting to create a multi-store account.
149 Unsupported file encoding {encoding}: {template} When an unsupported encoding is supplied.
150 Invalid custom field datatype: {template} When supplying a custom field that is not supported (eg. supplying date custom field as file custom field).
151 Invalid custom field filename {filename}: {template} When the supplied filename is not valid or supported.
152 Invalid custom field dropdown value {value}: {template} When a supplied dropdown value cannot be determined.
153 Invalid custom field checkbox value {value}: {template} When a supplied checkbox value cannot be determined.
154 Invalid custom field date value {value}: {template} When a supplied date value is an invalid format for date custom fields.
155 Can only supply either country UUID’s or codes When supplying both country UUID’s and codes.
156 Can only supply either area UUID’s or codes When supplying both area UUID’s and codes.
157 Can only supply either store UUID’s or codes When supplying both store UUID’s and codes.
158 Custom field is not targeted to the account: {template} When supplying custom field data for a custom field not targeted to the account.
159 Custom field is not targeted to the store: {template} When supplying custom field data for a custom field not targeted to the store.
160 Filename and content must be supplied together: {template} When supplying only filename or content for a file custom field.
161 Custom field file extension {extension} is too long: {template} When supplying a filename that contains an extension that contains more than 4 characters.
162 Custom field file extension {extension} is not allowed: {template} When supplying a filename that contains an extension that is not allowed.
163 Work start date was not supplied When a work start date is required but not supplied.
164 Invalid account group for position type When attempting to supply a position type for an account that is not Role slug general-manager, store-manager or employee.
165 Cannot set receive emails to false. User Email Opt Out is disabled When trying to disable receive emails for a user when User Email Opt Out is disabled. See account settings in system configuration
166 Cannot provide geocode when show map is not enabled When attempting to supply a custom geocode when show map is not enabled.
167 Password value is too long When the password supplied contains more than 50 characters.
168 Geocode value cannot be verified When supplying custom geocode coordinates that could not be geocoded.
169 Language was not supplied When the language is required but not supplied.
170 Invalid page When supplying an invalid page value (negative, zero or too high).
171 Custom field textbox is too long: {template} When supplying text that contains more than 65535 characters for a textbox custom field.
172 First Name was not supplied When a First Name is required but not supplied.
173 First Name value is too long When First Name supplied contains more that 64 characters.
174 Middle Name value is too long When Middle Name supplied contains more that 64 characters.
175 Last Name was not supplied When a Last Name is required but not supplied.
176 Last Name value is too long When Last Name supplied contains more that 64 characters.
177 Nickname value is too long When Nickname supplied contains more that 64 characters.
178 Display Name value is too long When Display Name supplied contains more that 64 characters.
179 Invalid Timestamp When a supplied timestamp is of an invalid format.
180 The following uuids are invalid: {uuids} When one or more uuids supplied are invalid.
181 Account group was not found: {groupUuid} When the account group supplied was not found.
182 Account group is invalid: {groupUuid} When the account group supplied is invalid.
183 Duplicate account group supplied When a duplicate account group is supplied.
184 Multiple account groups supplied When multiple account groups are supplied.
185 Account groups with different roles supplied When multiple account groups with different roles are supplied.
186 GroupId or GroupUuids field must be supplied When groupID and groupUuids are both supplied or neither are.
187 Role was not found: {role} When the role supplied was not found.